CFPB Complaints

I received a call from compass recovery group LLC @ XXXX. The collectors name was XXXX. I have a personal answering service. I asked her to leave a detailed message I would get back to her. She stated she couldnt leave too much information, but left her name and the companys name. I was unavailable to speak at the moment. I was out eating breakfast at XXXX XXXX in XXXX, Virginia with my husband. Moments after XXXX leaving a message on my phone she proceeds to call my husband XXXX, XXXX answers the phone, with no understanding of who she is and why shes calling him. she proceeds to give him all the information on my debt account, told him the company it was originally from. and the amount originally credit was. She offered a settlement amount of nothing that I was aware of. And told him he was on the account. Which was a lie. I then enterjected on the call and asked my is he speaking with someone named XXXX he replied yes. I asked him to hand me the phone, I explained to XXXX that she was out of line for speaking to my husband, which is a third-party about an account that has nothing to do with him. She claimed he had every right to know because he and I own a home together, and they will be putting a lien on our home and suing us for payment, she had no right giving out that information. she proclaimed because we both are on the deed that he has every right to know this information and she did not care, As we were out this call created a very uncomfortable environment while out eating and now my husband and I are arguing in public. About a call that could hv been taken care of when i contacted her back. The collector was very unprofessional and should be recommended. My trip was cut short due to her unprofessionalism and I would like reimbursement back of that. Date XXXX XXXX XXXX XXXX XXXX calls my husband again but he didnt

The Compass group has reached out to my employer again after telling them do not call this happened today at XXXX ; XXXX threatening to come and serve me papers i want them to contact me only by email only.

Call and email say i have 24hrs before they take my salary and i responded to a the email asking for a verification of the debt and no response

The representative from the company called me a couple weeks ago and i informed them that I was at work and to send the communication via email. They them contacted my daughter while she was at work today and while she tried to verify who they were she was told " that this is not 20 questions, just have your mother to call us ''! I called and requested again that they do not contact me via phone as they are very rude and aggressive in the tone and the use of threatening to sue me so I do not wish to be contacted by the Compass group ever again!

There is a company who keeps calling me to attempt to collect a debt. They say they are called " XXXX XXXX. '' When I searched this online, XXXX XXXX is a food service company, NOT a collection group. " Compass Recovery Group '' did pop up is search results as a debt collection agency, however, they are not registered with the XXXX XXXX XXXX and their website looks very unprofessional ( as if to attempt to collect personal, sensitive information ). The person on the phone refused to acknowledge who they were and what they were calling about, and kept trying to get me to verify sensitive information over the phone. Seems very fishy. I have never received anything official from them in the mail. The name of the person calling is XXXX XXXX, and the phone number is XXXX.

Sent to XXXX XXXX XXXX first as they were collecting on the account. They never responded and its been over 30 days. I reached out to XXXX XXXX XXXX and they informed me they are not handling this account anymore.

Has repeatedly attempted call my private number and at work, despite multiple requests, and at XXXX ; I asked for a written notice with the amount, and have yet to receive anything. I asked them not to call me at work, and this has happened twice.

I originally reached out to figure out a way to start making payments when I got money, that was a week ago on XX/XX/XXXX. They reached out today XX/XX/XXXX asking why I havent yet I informed them I havent been paid yet due to holidays they said I was giving excuses and then they threatened legal action on me

On XXXX XXXX, I replied to an email sent to me by Compass Recovery Group. They claim to be trying to collect a debt for XXXX XXXX XXXX, another debt collector. Who claims they purchased my debt in XXXX of XXXX. I requested proof of ORIGINAL CONTRACT WITH WET SIGNATURE and payment history. As well as requesting for them to cease emailing me. Today, XX/XX/XXXX, I received a copy of a contract, a payment history, a letter that they claimed was sent on XXXX XXXX, and a copy of an old driver 's license of mine. There are several things wrong here, that go against consumer law and my rights as a consumer. Starting with the contract provided me, the amount of debt is inaccurate, as well as the computerized signature. Reading the top left corner of the contract, it states that I initiated this loan over the phone. I do admit that I did initiate a loan with the original creditor in XX/XX/XXXX, IN PERSON, in which I made payments on. This is the original contract I requested. I do not know where this new contract came from. I didn't request to extend the loan by {$500.00} over the phone, as stated. The number of total payments increased, and the overall interest payment is also inaccurate. The information provided on the application has been added through running a credit report, not by my giving the information. As the real estate information is inaccurate as well as other information. My rights to privacy were also violated by this collection agency sending a copy of my driver 's license via mail, as I have been a victim of identity theft and have noted this, in previous complaints. When it comes to collection practices, it appears that there are 3 different collections agencies trying to collect this inaccurate debt. I have received emails from another company, by the name of XXXX XXXX XXXX XXXX, that initiated the emails in XXXX of this year. So, I am uncertain how COMPASS RECOVERY GROUP acquired this account from XXXX XXXX XXXX, who claims they purchased the account in XXXX of XXXX. Last but not least, I did not receive initial written notice that my original debt with sold to anyone. According to the law, I am to be notified at least five days before ; in writing. It sems impossible to receive accurate information, as there appears to be 3 collections agencies trying to collect different amounts, none of which are what I signed a contract agreeing to.

Compass Recovery Group , LLC in partnership with XXXX XXXX keep moving my XXXX XXXX ' date on my credit report. This has been done without any prior communications between myself and the 2 parties involved. I've processed several disputes regarding this false information on my credit report, with no resolution to the problem.

Contacting people and harrasing them about XXXX XXXX like the police because they are associating an old address with the person they are trying to collect a debt from. harassing non-related people. very aggressive. also calling from an XXXX XXXX

Called me in regard to a family member. Giving me personal information and information on voicemail in regard to the loan. I am not the only relative who has been contacted. Also harassing the relative on the paperwork constantly. Multiple voicemails have been left to stop.

Compass Group called my father on his cell phone on XX/XX/2023. XXXX was her name and she said she was trying to file a garnishment for my wages and needed my phone number and address. My father did not give them my information, as it is public knowledge. The phone number she gave as a call back number is XXXX. I have not received anything by mail from Compass Group.